Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more. If you don't see your question answered here, please contact us.
What is the difference between 33-bead and 99-bead tasbehs?
A 33-bead tasbeh is designed for shorter prayer cycles, typically repeating the cycle three times to complete 99 prayers. The 99-bead tasbeh allows for completing all 99 prayers in a single cycle, which some users find more convenient for longer prayer sessions.
Are your tasbehs hand-counted?
Yes, all of our tasbehs are hand-counted by our artisans to ensure the exact number of beads. Each tasbeh includes markers at specific intervals to help track your prayers.
How do I care for my wooden tasbeh?
Wooden tasbehs should be kept in a dry place away from direct sunlight. Clean with a soft, dry cloth and occasionally apply a small amount of natural beeswax or oil to maintain the wood's luster. Avoid water exposure as it can damage wooden beads.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times vary by location, typically ranging from 7-21 business days. Import duties and taxes may apply depending on your country's regulations.
What is your return policy?
We accept returns within 30 days of delivery for items in their original condition. Custom or personalized items cannot be returned unless there is a manufacturing defect. Please visit our Returns page for complete details.
Do you offer custom tasbehs?
Yes, we offer custom tasbeh services where you can select specific materials, bead sizes, and design elements. Custom orders typically take 2-3 weeks to create. Please contact us for more information about custom options.
How long will my tasbeh last?
With proper care, our tasbehs are designed to last for generations. We offer a lifetime guarantee against manufacturing defects, reflecting our confidence in the durability of our products.
Are your materials sustainably sourced?
Yes, we prioritize sustainability in our material sourcing. Our woods come from responsibly managed forests, and we select suppliers who follow ethical and environmental best practices.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for online purchases.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also log into your account on our website to view your order status and tracking details.
Still Have Questions?
We're here to help! Reach out to our customer service team:
- Email: support@tasbehhouse.com
- Phone: +1 (555) 123-4567 (Mon-Fri, 9am-5pm EST)
- Contact Form: Get in Touch